Privacy Policy (United Kingdom)

1. Scope

This Privacy Policy applies to information we collect when you access or use the Service. It is intended for users located in the United Kingdom. Depending on how you interact with us, and where you are located, you may have specific privacy rights under UK data protection laws (see Section 8).

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide

• Account information: such as name, email address, username and login details.
• Purchase and subscription information: such as plan selected, transaction history and payment status.
• Customer support communications: messages you send to us, including attachments or screenshots you choose to provide.

2.2 Information Collected Automatically

• Usage and log data: IP address, browser type, pages viewed, referring/exit pages, date/time stamps and general interaction data.
• Device data: device type/model, operating system version, app version (if applicable) and device identifiers.
• Approximate location: general location inferred from IP address (not precise GPS unless you explicitly allow it on your device).

2.3 Cookies and Similar Technologies

We may use cookies, pixels and similar technologies for essential site functions, analytics and (where enabled) marketing. You can control cookies through your browser settings and other tools (see Section 7).

3. How We Use Your Information

We use information for the following business purposes:

• Provide, operate and maintain the Service (including account creation and subscription management).
• Process payments, confirm transactions and deliver the features you request.
• Communicate with you about your account, purchases, support requests or service notices.
• Improve our website, content and user experience (including troubleshooting and analytics).
• Monitor for security issues, prevent fraud and protect the Service and our users.
• Enforce our Terms & Conditions and Acceptable Use Policy.
• Comply with applicable legal obligations and respond to lawful requests.

4. How We Share Your Information

We may share your information in the following situations:

• Service providers: with suppliers who perform services for us (such as payment processing, website hosting, analytics, email delivery, customer support tools and security services). These suppliers are permitted to use information only to provide services to us.
• Legal and safety: if we believe disclosure is necessary to comply with the law, respond to legal process, protect rights and safety, investigate suspected fraud or enforce our policies.
• Business transfers: in connection with a merger, acquisition, financing, reorganisation or sale of assets, where information may be transferred as part of that transaction.
• With your direction: when you request or instruct us to share information (for example, to complete a support request).

We do not sell your personal information for money. If we engage in certain forms of advertising or measurement that involve sharing data with third parties, we will provide any required notices and choices.

5. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, meet legal obligations, resolve disputes and enforce agreements. Retention periods can vary depending on the type of data and why we collected it.

6. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Choices

Most browsers let you remove or reject cookies. If you block cookies, some parts of the Service may not function properly. You may also be able to control certain tracking through device settings (for example, advertising or personalisation settings).

Where required, we will request your consent for non-essential cookies and provide a way to manage your cookie preferences.

8. Your UK Privacy Rights

Depending on how we process your data, you may have rights under UK data protection laws (including the UK GDPR), such as the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing in certain circumstances (including certain direct marketing).
• Request a copy of certain information in a portable format (data portability).
• Withdraw consent where processing is based on consent (this does not affect processing carried out before withdrawal).

8.1 How to Exercise Your Rights

To submit a request, contact us using the methods listed in Section 12. We may need to verify your identity before responding. If you are not satisfied with our response, you may have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office (ICO).

9. Children’s Privacy

The Service is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

10. Third-Party Links

The Service may include links to third-party websites, apps or services. We do not control those third parties, and this Privacy Policy does not apply to their practices. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last Updated” date. Your continued use of the Service after the update means you accept the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us via the contact methods provided on our website: Contact.