Acceptable Use Policy (United Kingdom)

1. What This Policy Covers

You may use the Service only for lawful purposes and in a manner that does not harm the Service, other users or third parties. We may suspend or terminate access for violations of this AUP, our Terms & Conditions or applicable law, including without refund where permitted.

2. Prohibited Activities

You may not use the Service to engage in, encourage, facilitate or promote illegal, abusive, harmful or irresponsible behaviour, including:

• Illegal content or conduct: Using the Service in connection with any activity that violates UK law or the laws that apply where you live or use the Service.
• Child sexual exploitation material: Any attempt to access, store, transmit, distribute or otherwise make available child sexual abuse material (CSAM) or content involving the sexual exploitation of minors is strictly prohibited.
• Copyright or intellectual property infringement: Uploading, transmitting, distributing, storing, linking to or otherwise making available material that infringes copyrights, trade marks, trade secrets or other intellectual property rights, or that is used without proper authorisation. (See our Copyright Policy for notices.)
• Unauthorised access and security violations: Attempting to gain unauthorised access to any account, device, system or network; probing, scanning or testing vulnerabilities; bypassing authentication; or attempting to defeat security or access controls.
• Malware and harmful code: Introducing, transmitting or distributing viruses, worms, trojans, spyware, ransomware or any code intended to damage, disrupt or intercept systems or data.
• Service disruption: Interfering with or disrupting the Service or the servers and networks connected to the Service (including denial-of-service attacks, traffic flooding or automated abuse).
• Resale or redistribution: Reselling, redistributing, rebroadcasting, sublicensing, sharing access or commercially exploiting the Service (or any portion of it) without our prior written permission.
• Account sharing beyond your plan: Sharing your login credentials with unauthorised users or allowing access outside your household or outside the limits of your subscription plan (including simultaneous stream limits).
• Circumvention of restrictions: Using VPNs, proxies, location masking or other techniques to circumvent restrictions or access content in a way intended to violate licensing terms, contractual restrictions or applicable law.
• Excessive use / abusive consumption: Using an unusually large amount of bandwidth, requests or resources that negatively impacts other users or the stability of the Service, as determined by us.
• Fraud, deception or impersonation: Impersonating any person or entity, misrepresenting your identity or affiliation, or using the Service for fraud, phishing, scams or deceptive practices.
• Harassment or threats: Using the Service to harass, threaten, stalk or abuse others, or to promote violence or hate-based harm.

3. Your Responsibility for Use

You are responsible for your activity while using the Service, including ensuring your use is lawful and compliant with this AUP and our Terms & Conditions. You are also responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

You understand that content availability may vary and can change. You may encounter content you find offensive or objectionable. To the extent permitted by law, we are not responsible for third-party content you choose to access or actions taken by third parties.

4. Enforcement

We reserve the right (but do not assume the obligation) to investigate suspected violations of this AUP. Actions we may take include:

• Investigating suspected misuse or violations.
• Restricting, limiting, blocking or disabling access to the Service or portions of the Service.
• Suspending or terminating accounts that violate this AUP or our Terms & Conditions.
• Taking steps to protect the Service, our users and third parties (including rate limiting and security controls).
• Reporting suspected unlawful activity to appropriate authorities when required or appropriate.

We may act immediately and without prior notice when we believe continued access could cause harm, create legal risk, or threaten the security or integrity of the Service.

5. Reporting Violations

If you believe someone is violating this AUP, please contact us using the contact details on our website. Provide as much detail as possible (dates, screenshots, error messages, relevant usernames and a description of the issue).

6. Changes to This AUP

We may update this AUP from time to time. Changes are effective when posted on this page with an updated “Last Updated” date. Your continued use of the Service after changes are posted means you accept the updated AUP.

7. Contact Us

If you have questions about this Acceptable Use Policy, please contact us using the contact information provided on our website: Contact.