This Refund Policy applies to customers located in the United Kingdom and explains when iptvservices.shop (“iptvservices.shop”, “we”, “us” or “our”) may approve a refund for our digital software/service access (the “Service”). This policy is incorporated by reference into our Terms & Conditions and should be read together with them.
Important (digital access): Because the Service is digital and access is typically provided immediately after purchase, refunds are generally not available once your subscription is activated and the Service has been used, except where required by law (including your statutory rights) or as stated below.
Cooling-off (UK distance selling): You may have a 14-day right to cancel certain online purchases. However, for digital content/services supplied immediately, you may lose that right once performance begins if you request/consent to immediate supply and acknowledge that you will lose the right to cancel once access starts.
Related Policies: Terms & Conditions | Acceptable Use Policy | Privacy Policy
We work hard to deliver a reliable Service. Due to the nature of digital services and immediate access upon activation, we generally do not provide refunds after activation and use. However, we may consider refunds in limited circumstances described in this policy.
This policy does not affect your statutory rights. Where UK consumer law provides a remedy (for example, for faulty digital content), those rights apply in addition to this policy.
If we offer a free trial, we encourage you to use it before purchasing. A trial is the best way to confirm device compatibility, app performance and whether the Service meets your expectations. Trial availability and rules (if offered) will be shown on our website or provided by support.
Refunds may be considered, at our discretion, in these situations:
Refunds are generally not provided for:
To request a refund, contact our support team using the contact details listed on our website within 7 days of the transaction date (or within 7 days of the issue you are reporting).
Please include:
We review requests case-by-case and typically respond within 5–7 working days. Submitting a request does not guarantee approval.
If approved, refunds are issued to the original payment method whenever possible and typically take 7–14 working days to process. Timing can vary depending on your bank, card issuer or payment provider.
You may cancel a subscription at any time to prevent future renewal charges (through your account dashboard if available, or by contacting support). Cancellation stops future billing but does not automatically entitle you to a refund for the current or prior billing period. Unless required by applicable law, we do not offer prorated refunds.
If you believe there is a billing error or unauthorised charge, please contact us first so we can investigate and help resolve it. If we cannot resolve the issue, you may also be able to request a chargeback through your bank or card provider in certain circumstances. If you paid by credit card, you may have additional protections (for example, under Section 75) depending on the purchase and the provider’s rules.
Please note: initiating a chargeback without contacting us first may delay resolution and may result in account access being suspended while the dispute is investigated.
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Service after changes are posted means you accept the updated policy.
If you have questions about this Refund Policy, please contact us using the contact information provided on our website: Contact.
